- Orders and Shipping
POMPIDOO uses Latvian Post for shipping. The ordered items typically are shipped within 14 days from the date of purchase. In case of pre-order the shipping is dependent on date when pre-order is closed.
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.
Shipping price is dependent on weight.
Shipment prices by countries (exclusive of VAT):
Country Shipment price for 1 item, EUR Shipment price for 2 items, EUR Shipment price for 3 items, EUR Austria 15 18 20 Belarus 20 23 25 Belgium 15 18 20 Bulgaria 15 18 20 Canada 25 31 36 Croatia 15 18 20 Cyprus 15 18 20 Czech Republic 15 18 20 Denmark 15 18 20 Estonia 7 7 9 Finland 15 18 20 France 15 18 20 Germany 15 18 20 Greece 15 18 20 Hungary 15 18 20 Ireland 15 18 20 Italy 15 18 20 Latvia 4 4 5 Lithuania 7 7 9 Malta 15 18 20 Netherlands 15 18 20 Norway 15 18 20 Poland 15 18 20 Portugal 15 18 20 Romania 15 18 20 Russian Federation 20 23 25 Slovakia (Slovak Republic) 15 18 20 Slovenia 15 18 20 Spain 15 18 20 Sweden 15 18 20 Switzerland 15 18 20 Turkey 15 18 20 Ukraine 20 23 25 United Kingdom 15 18 20 United States 30 40 45
VAT will be applied to all shipments originating in, and with destinations, to the European Union.
We accept PayPal payment method only. You guarantee that if you are purchasing something from us:
- any credit information you supply is true and complete;
- charges incurred by you will be accepted by your credit card company;
- you will pay the charges incurred by you at the posted prices, including any applicable taxes.
- Returns and Exchanges
If you have purchased your item(s) through a retailer/web retailer, you should contact them directly. Only purchases made online at www.pompidoo.com may be returned to POMPIDOO directly.
You may return your purchase for an exchange or refund within 14 days of receiving it by posting the item(s) back to us at the following address: POMPIDOO Ltd, Brivibas gatve 214M-2, Riga, Latvia, LV-1039. When you return your goods, please retain proof of posting from your shipper, otherwise we cannot be responsible for any items that fail to reach us. In case of returns a customer is responsible for shipping costs.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected).
- Customer Service
The www.pompidoo.com website (Site) uses a security system that protects your information from unauthorized use.
We will not distribute information about you without your consent or unless required or permitted to do so by law. We may disclose your personal information to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments, carrying out promotional services or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes.
We may monitor customer traffic patterns, site usage and related site information in order to optimise your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.
We will use your entered e-mail for news sending purposes only in case you subscribe to POMPIDOO news. You may unsubscribe the POMPIDOO news anytime.
The content, design and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials from the Site requires the agreement with POMPIDOO representative.