Customer service & Contacts

We at POMPIDOO are always happy to answer your questions and inquiries – an experienced Support team specialist will be in touch with you within 24 hours of receipt of your email.

In case you have not found the answer to your question in the FAQ or Terms&Conditions sections, please drop us a message


I absolutely love your customer service (and of course your bags)!
A lot of companies don't understand the importance of good service, but you clearly do, which is another very good reason for me to purchase this bag. You come across as professional, fun-loving and genuinely kind people.
Those are qualities I would like to be associated with as well in my photography business. So I think this bag will suit me perfectly.

Eline Buchman, Norway

Pompidoo team went OUT OF THEIR WAY for me to make sure that I was completely happy with my purchase. They were responsive, considerate, and creatively thinking!

Jocelyn Mathewes, USA

Customer service was very helpful and responded in a very timely manner as well.  I would not hesitate to order from Pompidoo again!  It was a purely satisfactory transaction.

Dana Williams, USA

I thought costumer service was great. I was able to pre-order the bag when it was sold out and was very impressed with how quick I got responses to my emails and requests. Thanks again. I liked the bag in general. The leather is great.

Graciela Flores, USA

Thank you Pompidoo for great service that I have got and just wanted to tell you my story and let you know how happy I am. 

Maya Malik, Denmark

I have to say that I have dealt with many companies, both in person and online over the years and POMPIDOO customer service leaves many, if not most of them, standing. Every question was answered quickly and efficiently and in a friendly and helpful manner. It was very nice to receive a little surprise as a birthday treat too...Thank you again

Bev Collier-Nelsson, the United Kingdom

The customer service was exceptional. I asked a question through their Facebook page and the Pompidoo staff went out of their way to make sure the question was answered properly, which convinced me to make my purchase. 

Leslie Nowazek, Canada