Terms and conditions


When you use this website or buy via this website, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time.

The term POMPIDOO or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Ropazu 140, Riga, LV-1006, Latvia. The company registration number is 40103302479.

The term ‘you’ refers to the user or viewer of our website.


We take all reasonable safety measures at our production facilities and warehouse. While we don't experience any delays with processing and shipment of orders, delivery might take longer than usually depending on situation in the country of destination. 

Stay safe!

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this website remains the property of POMPIDOO and are protected by copyright and trademark laws. All such rights are reserved by POMPIDOO Ltd. You may store, print and display the content supplied for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content without the consent of POMPIDOO. Should you have such interest, please contact us at

No licence or consent is granted to you to use POMPIDOO logo/mark in any way, and you agree not to use this mark or any marks which are colourably similar without the written permission of POMPIDOO.

Terms of sale

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes without prior notice.

1.Product Order

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. Later on you will receive another email from our Support Team, which will confirm that your order has been processed and shipped. You will be provided with the tracking number in order to follow the status of your shipping.

2.Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices, which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.


You can buy POMPIDOO products using using PayPal. Please make sure that your payment card has been authorised for internet shopping.

Upon receiving your order we carry out a standard check in order to make sure the money has been processed and received by POMPIDOO. Goods will not be dispatched until this check has been completed. 

In case transaction has not been completed, you will be contacted by our Support Team.

Before placing an order, please check your local tax offices for any VAT taxes, import taxes or additional charges that might be applied upon your order.

4.Discount Codes

Promotional discount codes - We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made through this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

These T&Cs relate to all POMPIDOO promotions, competitions and discount codes (unless otherwise stated).

  • Only one promotion code can be used per order
  • A promotion code cannot be used after an order has been placed
  • Expired promotional codes cannot be exchanged/renewed


Each order is being processed within 24 hours since the moment of your purchase excl. weekends and holidays. Once the money is accepted by PayPal, the order is being fulfilled and shipped. POMPIDOO reserves up to 3 working days from the date of purchase to ship the product. In case of pre-order the shipping is dependent on date when pre-order is closed.

Dispatch times may vary according to the region, usually orders to the EU countries are delivered within 2-6 working days, to the US within 3-8 working days. Guarantees made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

DHL Express or Express Mail Service (EMS) is used to ship POMPIDOO products depending on the size and weight of the bag, both shipping methods typically provide delivery with a courier. If your shipping destination is outside the European Union, it may attract import duty and local taxes, which customers will need to pay on receipt of the shipment.

These rules vary by country and your local government determines duty and customs charges.

Shipping to Latvia is not available.

6.Special clauses

Please contact us at in the following cases:

  • If you decide to purchase more than 3 items (for discount and specific shipping price);
  • For commercial inquiries.


We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise: please contact POMPIDOO Customer Support team if you have any complaints or comments.

Terms & Conditions updated on June 1, 2021
Riga, Latvia